Tuesday, February 19, 2013

Registration Hits the Wall

Active.com could not handle the load Tuesday. You know the story by now. Registration for the Bank of America Chicago Marathon has been suspended. Things just didn't work as planned, the system failed and many frustrated runners did not get in or got in more than once. It was a sad mess and I hope for the runners who want to run Chicago on Oct. 13 that things get straightened out. Here is the latest from the marathon web site if you haven't seen it:

We are incredibly sorry that runners interested in signing up for the 2013 Bank of America Chicago Marathon experienced such difficulties today. We have been working nonstop with our registration provider to find the root of the problem and a solution. Many runners were able to sign up before the registration process was suspended. There are currently 15,000 entries remaining. Before we re-open registration, we need to make sure all technical issues are permanently resolved. We will provide ample notice regarding when the registration process will re-open.
For those who were able to successfully complete the registration process, you can confirm your registration by clicking on the links listed below (on the marathon web site). For those that were charged more than once, our registration provider Active.com is in the process of refunding any duplicate charges and will notify these participants.
We do not plan on reopening registration within the next two days. We will provide another update on registration by 5 p.m. Central Standard Time on Thursday.

1 comment:

Pete B said...

After 50 minutes and trying literally 100 times, I was able to register. In light of the frustrations many had, it will be interesting to see what they do next year.